In the event of a consumer dispute, the consumer may refer the matter to the European Online Dispute Resolution Platform, available at http//ec.europa.eu/consumers/odr, or to the following alternative consumer dispute resolution entities:

1. CNIACC – National Centre for Consumer Conflict Information and Arbitration 
Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Information, Mediation and Arbitration Centre  
Tel.: 289 823 135; Email: cimaal@mail.telepac.pt

3. Coimbra District Consumer Dispute Arbitration Centre  
Tel.: 239 821 690/289; Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Dispute Arbitration Centre  
Tel.: 218 807 000 / 218 807 030  
Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Centre  
Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Tribunal  
Tel.: 253 422 410; Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal)  
Tel.: 253 617 604; Email: geral@ciab.pt

8. Autonomous Region of Madeira Consumer Dispute Arbitration Centre  
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

For further information, please visit the Consumer Portal at www.consumidor.pt.